Refund policy

SUBSCRIPTIONS

If you purchase a subscription for repeated deliveries or other ongoing services (a “Service Subscription”), then you hereby authorize Roberto Gonzalez and Roberto Gonzalez Flowers and its service providers to bill your credit card or other payment method for the amounts and at the intervals described on our Service (or at approximately those intervals, to accommodate for holidays and other irregularities) until the end of the Service Subscription period or indefinitely if you decide to purchase an open-ended Service Subscription. In cases where your credit card expires, is canceled, is over the limit, or is otherwise declined for any reason, we will not continue to deliver bouquets or renew your Service Subscription, though we may, but are not obligated to, contact you to notify you of the issue.

When you purchase a Service Subscription, you understand that shipping for specific products is the middle and end of each month. For local delivery (Chicago area and within 25 miles of the 60614 zip code).

 
When you opt into a Service Subscription via our website and product page, your activating purchase is considered a singular discounted order, unaffiliated with your subscription deliveries. Your first subscription order will arrive either the middle of the month (if subscription order is activated between the start and middle of any month) or end of the month (if subscription order is activated between the middle and end of any month) and allowing for shipping time as noted in the order. If an subscription order is not shipped as previously noted, we will endeavor to ship your order in our next shipping. Cancelling your Service Subscription before the first subscription order is made will result in a full refund.  After the first subscription order is made, cancellation charges do not apply.
At the expiration of the pre-paid period of your Service Subscription, your Service Subscription will automatically renew at the frequency referenced on your subscription page (or if not designated, then monthly) and you will be charged applicable subscription and delivery fees until you cancel your subscription or we terminate it. You may cancel your subscription at any time by emailing robertjamesevents@gmail.com.

We reserve the right to adjust pricing for any subscription in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in this Agreement, any price changes to your Service Subscription will take effect on the next renewal date.

REFUNDS AND RETURNS

Except as provided below, there are no refunds or returns for the goods purchased on the Service. All sales are final. You may receive a replacement bouquet only if (1) the wrong item was delivered, the bouquet arrives in substandard condition, or the bouquet was never delivered and (2) you inform us by email at robertjamesevents@gmail.com within three (3) calendar days of the delivery date. In the event the bouquet arrived in substandard condition, you must also attach a photograph of the bouquet to the email notification.

In the event the bouquet is not delivered or delivered on a day other than the selected delivery date, no refund will be issued.